ANFFL logo - go to ANFFL Home Australian National Fabrication Facility

ACT Node and WA Node

Latest News  

User Satisfaction Survey 2013

August 2013

Each year we invite users of our facility to participate in a User Satisfaction Survey to gauge our effectiveness in three key areas – service, communication and accessibility. It also provides an opportunity for users to give valuable feedback through additional comments and suggestions to improve the overall experience of accessing this valuable research facility.

This is the fourth year the survey has been conducted and, while the first year had limited participation, the last three years are directly comparable with a similar number of participants and response rates. Our target is to achieve an average rating of four (4) or higher (on a five-point scale, 1 = poor, 5 = excellent) in each of the three key areas identified above, and ideally achieve this average rating for each of the 15 questions. This year the survey was sent to 146 users – these were people who physically accessed the facility during the previous 12 months from 1 July 2012 through to 30 June 2013. Of these, 32 users responded to the survey (~22%) - this compares to 115 users and 27 responses (24%) for 2012 and 79 users and 29 responses (37%) from 2011. While percentage participation numbers were down slightly the actual number of users responding is similar.

The chart to the below shows the results in the three broad categories. The complete survey report is available here.

Many thanks to all those who took the time to participate - we had some very valuable feedback that we will use to continue to improve our services.

survey chart

Education Investment Fund Logo WA Govt logo