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2016 User Satisfaction Survey results

 

September 2016

 

Each year we invite users of our facility to participate in a User Satisfaction Survey to gauge our effectiveness in three key areas – service, communication and accessibility. It also provides an opportunity for users to give valuable feedback through additional comments and suggestions to improve the overall experience of accessing this valuable research facility.

 

This is the seventh year the survey has been conducted and, while the first year had limited participation, this year was considerably lower than previous years. As an incentive to participate, we again offered a tablet computer, an ANFF polo shirt and the continuation of offering eight hours machine time to one randomly selected entry. This year Jun Peng from the ANU College of Engineering & Computer Science was the lucky recipient.

 

Our target continues to be achieving an average rating of four or higher (on a five-point scale, 1 = poor, 5 = excellent) in each of the three key areas identified above, and ideally achieve this average rating for each of the 15 questions. This year in each main areas we have achived a great average rating with only Communication being an area that is under the rating of 4. This is a very pleasing result and indicates we are continuing to move in the right direction.

 

Survey results

 

To read the complete survey report go to:

http://anff-act.anu.edu.au/Documents/user_satisfaction_survey_2016.pdf.